The supervisor desktop is an application that you download from uccx its a plugins. Contact center express premium supports direct integration to off box. T file or configtemplatepath path of the xml file with the configuration template. The correct way to do it is to issue supervisorctl reread which causes it to scan configuration files for any changes. It also contains information for configuring agent email. Cisco configuration assistant free download windows version. Configuration examples and technotes 10 configuration guides 2. Cisco agent desktop installation guide, release 10.
Step 1 in the cra supervision download web page, click the cisco ip icd supervisor desktop hyperlink the download cisco ip icd supervisor desktop web page appears. All of the devices used in this document started with a cleared default configuration. The extra lines must be indented and leave off the \. Cisco desktop administrator user guide for cisco unified contact. If agent desktop is already installed on xp pro sp2 and you try to install supervisor desktop.
Enhance productivity and help network and security administrators and channel partners deploy routers with increased confidence and ease. As an added bonus for making it to the end of this post, here are a few other things you should check on the phone device configuration page in call manager when having issues with recording and monitoring, they are pulled from this document. The programs installer file is commonly found as prelaunch. Download cisco startup running config files, backup cisco. Cisco finesse agent and supervisor desktop user guide release 12. Hi, my cad and csd shows the status in the bottom as partial service,when i analyse the service status by clicking on that agent statistics viewing is inactive. Dimka on how to extract a burn wix based installer installation setup file. Drcms will allow configuration management of cisco routers, initially supporting router ios 12. Contact center express my cisco collaboration diary. Those that do exist tend to be monitoring systems that also do router configuration management as an afterthought. Trusted windows pc download cisco configuration assistant 3. The supervisor configuration file is conventionally named nf.
Download admin tools, windws products, packet analyzers. Feb 15, 20 hi all here are a couple of links that are useful for downloading the ucce desktop administrator, supervisor and agent software directly from the local ucce environment these are located on the ucce pg servers and can be downloaded from the below links, just modify the pg ip address ucce cisco desktop administrator software links. Cisco switch stack and sonicwall fw design questions. It is used to help manage the supervisor s team of agents. We wish to warn you that since cisco configuration assistant files are downloaded from an external source, fdm lib bears no responsibility for the safety of such downloads. Aug 08, 2012 supervisor uses the configparser module to parse nf. There is a dearth of router config management systems available in the oss world.
Automated reason codes for agent state changes 108. I know that the supervisor has the agents team state window to watch the status of the agents but it would be nice to figure out a way for there to be some king of. That is available with contact center express uccx or enterprise ucce labels. Use the link below and download cisco configuration assistant legally from the developers site.
It simplifies router, firewall, intrusion prevention system ips, vpn, unified communications, wan, and lan configuration with easytouse wizards. Cisco configuration professional ccp is a gui device management tool for cisco access routers. Cisco unified contact center express administration guide. Cisco supervisor desktop user guide introduction cisco supervisor desktop is the portion of cisco 6. L path or logspathpath path of the directory where the logs both supervisors and modules will be saved. It will be nice if i can put multiple lines in the command value in the configuration file, like this. A progress bar is displayed to show you the status of the download. Cisco agent desktop cisco unified contact center enterprise.
Reloading the master supervisor process may work, but it will have unintended side effects if you have more than one process being monitored by supervisor. Custom action posted on october 7, 2015 author fabio di lorenzo categories uncategorized. Usually when the agents log on to cad they are notified of the upgrade and it downloads. Cisco configuration professional express router version. With over 90 datasheets available we offer a complete and comprehensive list of datasheets and information covering the following data center products. The active supervisor engine syncs time and config onto the redundant supervisor engine every 1 sec and when running config is copied to the startup config. Supervisor not loading new configuration files server fault. Ucce maximum supervisors per team 10 cisco community. Cisco agent desktop and cisco supervisor desktop version 7. How can i have supervisor running my programs as another user. If either application is started without the c option the option which is used to tell the application the configuration filename explicitly, the application will look for a file named nf within the following locations, in the. There might be a point in youre it career that youll need to transfer and ios image to a device via a console cable. Cisco supervisor desktop just another day at the office. This free software is an intellectual property of cisco systems.
Nov 03, 2016 so we recently had the joys of upgrading our cisco voice setup to version 11, including our unified contact center express uccx system. Ccp exposes rest apis which can be used for custom web clients for uccx web chat. The client configuration tool configures the language and server settings on the install packages for cisco agent desktop cad and cisco supervisor desktop csd it should be rerun if you change the cad language settings, the ip addresses of the servers, or add an ha node. Cisco ios ddos detection this collection of tcl scripts is a proof of concept ddos attack detector for cisco ios, using flowbased data in ios. For example, you could use supervisor to spawn and monitor an arbitrary number of worker queues of your web application. Cisco customer response applications supervisor desktop. Cisco supervisor desktop user guide introduction cisco supervisor desktop for cisco unified contact center express unified ccx is a robust computer telephony integration solution for ipbased contact centers that is easy to deploy, configure, and manage. Nexus 9000, nexus 7000, nexus 5000, nexus 3000, nexus 2000.
If your configuration includes cisco unified presence, you have. For more information, see cisco unified ccx supervisor desktop. Agent initiates email download from agent assignment folder. The active supervisor engine syncs time and config onto the redundant supervisor engine every 1 sec and when runningconfig is copied to the startup config. Unified presence cannot communicate with more than one client application on any one computer. Cisco supervisor desktop triggers a repair of itself afterduring the installation. Download datasheets, supervisor engine options, io modules, product compatibility matrix, supporting documentation and more for the popular cisco nexus data center switches with over 90 datasheets available we offer a complete and comprehensive list of datasheets and information covering the following data center products.
Running the unified ccx desktop client configuration tool 95. If your configuration includes cisco unified presence and you have chosen to. Cisco supervisor desktop user guide introduction cisco supervisor desktop for cisco unified contact center enterprise unified cce is a robust computer telephony integration solution for singlesite and multisite ipbased contact centers that is easy to deploy, configure, and manage. This pc program can be installed on 32bit versions of windows xpvista7810. Hi all here are a couple of links that are useful for downloading the ucce desktop administrator, supervisor and agent software directly from the local ucce environment these are located on the ucce pg servers and can be downloaded from the below links, just modify the pg ip address ucce cisco desktop administrator software links. Joe dean on that moment when you prove its not the repackaged msi. Addendum to eos and eol announcement for cisco customer contact releases including cisco agent desktop 4. This chapter describes the interface of the finesse desktop for agents. Install and configure cisco ip communicator workbooth.
But do not log in to more than one application at a time, even using different user ids. Supervisors have additional features that appear on their desktops. Cisco unified ccx administration guide, release 10. The redudndant supervisor modules startup and run as a standby device and takes over when the active module fails. If we add a skill to a user and change his team during the day, once we reset the ccx engine, the ccx admin page keeps its setting, but the cisco desktop administrator revert the previous team once we have reset the ccx engine this leads to the cisco supervisor desktop displaying the next day the agent in the old team and not the new one.
However, exceeding this number can cause performance issues and is not supported. The user entry looks er ausername but the environment looks odd to me. This document walks through the steps youll need to complete in order to successfully transfer an ios over a console cable. Cisco supervisor desktop user guide for cisco unified. All are available for windows, macos and linux platforms. Supervisor desktop will download and install the correct jre. Customer collaboration platform cisco customer collaboration platform ccp, in a uccx solution, acts as the ingress point for chat and email channels. View and download cisco nexus 7000 reference online. This guide covers database configuration of the uccx server only. So we recently had the joys of upgrading our cisco voice setup to version 11, including our unified contact center express uccx system. In the process of our upgrade we had to do a quick upgrade of uccx to 9. The failover mode stateful switchover sso we use here allows failover in 1 second or more.
Cisco agent desktop system configuration and components. It handles the chat and email media flow from the agent desktop to the customer who initiated the chat or email. Cisco finesse agent and supervisor desktop user guide. It is for cisco cbs3120 in hp bladesystem cclass, but probably supports other similar hardware. The added cisco device gets added to the table below. Managing csq in finesse mightyking, it has been a few months since i have done anything in 10. When you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. The implementation is based on a cisco catalyst 6500 using a supervisor engine 720. The supported resolution for the finesse desktop is 66 x 768 or higher. Installing and configuring supervisor on ubuntu 16. View realtime agent call activity record and archive agent phone calls. Cisco supervisor desktop quick reference guide for automated call distribution acd toolbar icons change agent state or call interaction refresh refreshes the information in the active data view pane. The scripting side will be covered in a followup tutorial.
To manually download the startup and running config files, click the icon corresponding to that device from the table. Download for free the latest versions of ciscos configuration professional, network assistance and anyconnect secure mobility client. Get cisco configuration assistant alternative downloads. Cisco unified contact center express uccx initial setup. Published on 23 june 2017 modified on 23 june 2017 by administrator. Transfer an ios image over a console cable cisco spiceworks. Cisco rf gateway 10 quick start manual pdf download. How to configure redundant supervisor engine module in cisco.
Desktop application installation and updates for cisco agent. Nov 22, 2010 one other thing that i just thought of and this may be part of the logging that curtis brought up, but i remember being able to dig into some log files that were created within the users cisco directory, and although it was rather messy looking, you could see the exact times that an agent was put in available ready, not ready status, etc. Solved cisco desktop agent and windows 7 spiceworks. Cisco agent desktop, cisco supervisor desktop, or cisco unified personal communicator. Cisco supervisor desktop you can monitor live calls of the contact center agents. Configuring a password in desktop work flow administrator 24. You must download cisco unified ccx desktop client configuration tool. How to configure redundant supervisor engine module in. Cisco configuration professional express router version popular. I have tried to find a way to configure it in the cisco uccx 8. I solve the problem i believe you are having, by doing the following am currently using the amazon linux ami on ec2 which is loosely based on centos all as root user. Download the installation to the agent pc before you execute the. Cisco supervisor desktop user guide for cisco unified contact. Download datasheets, supervisor engine options, io modules, product compatibility matrix, supporting documentation and more for the popular cisco nexus data center switches.
Step 2 use the windows copy function to copy the following command line from the download cisco ip icd supervisor desktop window. If this number is exceeded, all skill groups monitored by the supervisor still appear on the supervisor desktop. View the list of all teams for which this user is the supervisor. Rightclick on the cisco window and click exit relaunch cisco as administrator rightclick on it and run as administrator on the same screen preferences network tab, select use this device name and enter your preassigned device number. It is used to help manage the supervisors team of agents. The config file manager tool will fetch both the startup and running config files of the specified cisco device in the background. Download and install the supervisor desktop and the agent desktop. This is a firmware to ismic chip which allows to communicate between blade chassis management unit and cisco blade switch.
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